ZDNET’s key takeaways
- Some iPhone 18 Professional Max customers on AT&T are shedding mobile service.
- Apple stated two updates may help stop the problem.
- Affected telephones require a free {hardware} substitute.
In case your iPhone 18 Pro Max has misplaced service on AT&T and is unable to make calls, ship texts, and even use cell information, two new software program updates received’t be sufficient to get it working once more. However Apple will exchange the telephone free of charge.
A few weeks in the past, iPhone 18 Professional Max house owners on AT&T started reporting that they had misplaced mobile service. AT&T initially directed prospects to put in iOS 27.0.1 “instantly,” warning the issue may stop calls to 911.
Additionally: iOS 27.0.1: Apple fixes annoying iPhone 18 Pro restart issues
Apple has now confirmed to ZDNET that a difficulty affecting “a small variety of iPhone 18 Professional Max customers” on AT&T’s community might trigger their gadgets to lose service. “We launched iOS 27.0.1 earlier this week and strongly encourage all iPhone 18 Professional Max customers to replace now, and are additionally issuing a service settings replace as we speak,” Apple stated. “These updates collectively are supposed to assist stop this subject from occurring.”
Because the updates are supposed to forestall the problem, they received’t repair gadgets already affected. These would require a substitute, based on Apple.
What’s occurring?
iPhone 18 Professional Max house owners on Reddit have reported randomly losing their connection to AT&T, with telephones switching to SOS mode. Whereas Wi-Fi nonetheless works, they’ll’t make calls, ship texts, or use information over the community.
Additionally: 7 iOS 27 features that make old iPhones exciting again
AT&T has subsequently despatched a textual content to prospects to warn them about an “essential Apple Software program replace” that’s accessible for affected telephones. “Some telephones could also be unable to finish calls/textual content/information, together with to 911,” the cell service stated. “Replace to iOS 27.0.1 instantly — Settings > Common > Software program Replace.”
Apple has not supplied an actual variety of affected gadgets, although it has solely noticed the problem amongst iPhone 18 Professional Max customers on AT&T.
What’s inflicting the AT&T subject?
Apple and AT&T haven’t publicly defined the trigger, however the iPhone 18 Professional Max’s mobile {hardware} might be an element. Our sibling website, CNET, famous a current iFixit teardown reveals the US model of the telephone makes use of Qualcomm’s Snapdragon X80 modem.
Additionally: Your iPhone just got a hidden anti-scam upgrade in iOS 27
Nonetheless, CNET additionally cited a TechInsights teardown that reveals the iPhone 17 Pro and Pro Max use the identical modem, whereas the iPhone 18 Professional Max appears so as to add a brand new millimeter-wave antenna. Neither Apple nor AT&T has linked that antenna to the service failures.
For now, the trigger stays unconfirmed.
What Apple and AT&T say to do
In accordance with Apple, two new updates for iPhone 18 Professional Max customers on AT&T are supposed to assist stop the mobile connection downside, however they received’t restore service to telephones already affected.
1. Set up the iOS 27.0.1 software program replace
When you have an iPhone 18 Professional Max on AT&T, Apple strongly recommends putting in iOS 27.0.1. To verify for the replace, go to Settings > Common > Software program Replace. AT&T can be urging prospects to put in the replace.
2. Set up the service settings replace
Subsequent, set up a brand new service settings replace in your iPhone 18 Professional Max. It’s going to routinely obtain for AT&T customers over the following 14 days, based on Apple. To manually set off it, go to Settings > Common > About.
What if you happen to already misplaced service?
In case your iPhone 18 Professional Max is already with out AT&T mobile service due to this subject, it can’t be reactivated by way of software program updates and requires a {hardware} substitute as a substitute, Apple stated. The corporate confirmed to ZDNET that replacements can be supplied freed from cost.
Additionally: 5 iOS 27 upgrades that make a big difference – and why I love them
So, affected house owners can:
- Contact Apple Assist or AT&T.
- Go to an Apple Retailer or an AT&T location.
When contacting help, clarify you’ve an iPhone 18 Professional Max on AT&T that has misplaced service, and point out whether or not you put in iOS 27.0.1 and the service settings replace. From there, request your free substitute.
AT&T beforehand informed ZDNET that prospects who proceed to expertise issues ought to search extra help from Apple or an AT&T retailer. “Our prime precedence is guaranteeing prospects can keep related once they want it most, and we’re working with Apple to make it proper,” AT&T stated.
